01
Information We Collect
We collect information you provide directly to us, including:
- Contact information: Name, phone number, and email address when you submit an enquiry through our website or contact us directly.
- Business information: Your company name and job site details when relevant to your enquiry or order.
- Communication records: Details of phone calls, emails, and messages exchanged with our team.
02
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries about excavator attachments, pricing, and availability.
- Process and fulfil orders for products and hire equipment.
- Arrange delivery to your site or notify you when orders are ready for pickup.
- Provide after-sales support and warranty assistance.
- Send relevant product information if you have opted in to receive updates.
03
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with delivery partners when arranging shipment of your order, or with manufacturers when processing warranty claims on your behalf.
04
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our website uses HTTPS encryption for all data transmission.
05
Your Rights
Under Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections if needed. To make a request, contact us using the details below.
07
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.