Privacy Policy

Last updated: January 2026

Tuff Buckets Australia (ABN 82 001 971 268) respects your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our business.

Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, phone number, and email address when you submit an enquiry through our website or contact us directly
• Business information: Your company name and job site details when relevant to your enquiry or order
• Communication records: Details of phone calls, emails, and messages exchanged with our team

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries about excavator attachments, pricing, and availability
• Process and fulfil orders for products and hire equipment
• Arrange delivery to your site or notify you when orders are ready for pickup
• Provide after-sales support and warranty assistance
• Send relevant product information if you have opted in to receive updates

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with delivery partners when arranging shipment of your order, or with manufacturers when processing warranty claims on your behalf.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our website uses HTTPS encryption for all data transmission.

Your Rights

Under Australian Privacy Principles, you have the right to access the personal information we hold about you and request corrections if needed. To make a request, contact us using the details below.

Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use our site. This helps us improve the user experience. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us:

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.